FAQs

Before You Hire

Do I need an account to hire?
  • For regular or long-term hire we recommend opening a credit account.
  • For one-off or short-term hire we require payment in advance of delivery.

How do I open an account?
  • Complete the credit account application online.
    • For LTD / PLC Companies Credit Application click here.
    • For Sole Traders / Partnerships Credit Application click here.
    • For Private Individual Credit Applications click here.
  • Alternatively, you can download and print our account application.
    • To download the LTD / PLC Companies Credit Application Form click here.
    • To download the Sole Traders / Partnerships Credit Application Form click here.
    • To download the Private Account Credit Application click here.
  • Send the completed application by e-mail to info@norspacehire.ie or by post to Unit 17, First Avenue, Cookstown Industrial Estate, Tallaght, Dublin, D24 PR86.
  • When your application has been received and processed, our credit control department will be in touch.

Do I need to pay a deposit?
  • New Account customers are required to pay a refundable security deposit and one month’s hire in advance of delivery.
  • Existing Account customers are not required to pay a deposit.
  • Non Account customers for short-term hires are required to pay a refundable security deposit which will be refunded to you when the equipment is returned to the depot.

What are the T's and C's?
  • Hire Association Europe – General Conditions for Hiring Goods & Conditions of Sale and Norspace Hire Terms & Conditions apply at all times. Click here to view.

How do I place an order?

Can I reserve equipment?
  • We recommend reserving equipment as soon as possible, especially for busy periods like summer or bank holidays.

Equipment

What happens if I return equipment that's broken, damaged or missing?
  • We do charge for broken or damaged equipment.
  • We recommend you secure all hired equipment when not in use to protect it from vandalism or loss.

Do I have to clean the equipment before returning?
  • A cleaning charge will be applied if equipment is returned that requires extra cleaning.

What is my responsibility for equipment return?
  • Equipment remains on hire and chargeable until returned to the depot.
  • Norspace Hire will not assume you are finished with an item until you call or email the depot to off-hire the equipment and also arrange a suitable collection date.
  • Security of equipment remains the customer’s responsibility until returned to the Norspace Hire depot.

On Site

How do I report a problem with the equipment?
  • Contact the hire depot immediately, should any issue occur.
  • Typically, Norspace Hire will arrange for an engineer to visit your site and repair the equipment, alternatively we will exchange the broken equipment as soon as possible.

Can the equipment be placed anywhere on site?
  • We will do our best to place equipment anywhere on your site at your request, but we will only place units where they will be stable, secure and easily accessed for maintenance and servicing.

Transport

How soon can you deliver?
  • We do our best to accommodate your delivery requests when the order is placed with our office depot.

How do I arrange off hire and collection?
  • Equipment remains on hire and chargeable until returned to the depot.
  • Norspace Hire will not assume you are finished with an item until you call or email the depot to off-hire the equipment and also arrange a collection date.
  • Security of equipment remains your responsibility until returned or collected by Norspace Hire.

Payment

How and when do I have to pay?
  • Account holders will be sent a monthly invoice at the end of each calendar month giving 30 days to pay. Payment can be made via bank transfer or by debit/credit card.
  • Non Account holders must pay in advance of delivery. Payment can be made via bank transfer or by debit/credit card.

Who do I contact with an invoice query?
  • Please query invoices within 7-14 days of receipt. 

+353 (0)1 452 9355
 info@norspacehire.ie

Contact Us

Contact Details

+353 (0)1 452 9355
 info@norspacehire.ie

Opening Hours

Monday to Friday: 08:00 – 17:00

Back to top